Frequently Asked Questions
Everything you need to know about your Instant Pot experience, from shipping to cooking tips.
What is the standard shipping timeframe for my order?
Standard shipping typically takes 3 to 7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy for kitchen appliances?
We offer a 30-day return policy for products purchased directly from our store. Items must be in their original packaging and include all accessories to be eligible for a full refund.
Do Instant Pot products come with a warranty?
Yes, all new Instant Pot multicookers and air fryers come with a one-year limited warranty that covers defects in materials and workmanship under normal household use.
Can I use metal utensils with my Instant Pot inner pot?
While our stainless steel inner pots are highly durable and can withstand metal utensils, we recommend using silicone or wooden tools to maintain the polished finish and prevent surface scratches.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Where can I find replacement parts like sealing rings?
Genuine replacement parts, including silicone sealing rings, steam release valves, and inner pots, are available for purchase directly in the 'Accessories' section of our website.